tag:blogger.com,1999:blog-12682594.post111722482540835758..comments2023-04-25T22:48:40.636-07:00Comments on Carl Daikeler's Blog: "Thank You For Calling Beachbody"Carl Daikelerhttp://www.blogger.com/profile/13860524425144044159noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-12682594.post-6979631286082074562009-04-05T17:54:00.000-07:002009-04-05T17:54:00.000-07:00hi, my name is cody and im 13 years old and the re...hi, my name is cody and im 13 years old and the reason im doing p90x is because i love sports and i have been playing them for my whole life but ever sence the age 11 i was the best in all three sports baseball, basketball & football but the somtheing happened my confidence went to the bottom so im doing this to redeem myswlf to the top and be the best once again<BR/><BR/><BR/> P.S (sorry for the drimatic speech, i just need some push or enthusiasm. thankyou for listening)coolnominyhttps://www.blogger.com/profile/16511107076537459907noreply@blogger.comtag:blogger.com,1999:blog-12682594.post-63222736007479342762009-02-07T15:57:00.000-08:002009-02-07T15:57:00.000-08:00Re: Margaret...I strongly disagree. Autoship is a...Re: Margaret...<BR/><BR/>I strongly disagree. Autoship is a GREAT option that my wife and I really love. We never miss our supplements and this is very, very convenient. <BR/><BR/>We've been lucky I guess and have never waited more than 7-8 minutes on hold. In this day and age we more or less expect a 10 minute delay no matter where we call.<BR/><BR/>Carl... keep up the great work!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-12682594.post-1121893982748654642005-07-20T14:13:00.000-07:002005-07-20T14:13:00.000-07:00While I'm sure your telemarketing summit was fruit...While I'm sure your telemarketing summit was fruitful, trying to reach your customerservice department has not been. May I suggest a few items?<BR/>A. Bring in more people so customers do not wait longer that 10 minutes on hold (I waited for 22 on one occassion)<BR/>B. Refresh the staff that does answer the phone on proper interpersonal skills and conflict resolution.<BR/>C. Remove automatic autoship from your services. <BR/><BR/>My situation, I hope, was finally resolved today. However, my level of confidense is very low.<BR/>Thank you<BR/><BR/>MargaretAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-12682594.post-1119655874790983962005-06-24T16:31:00.000-07:002005-06-24T16:31:00.000-07:00That's valid. ALthough I think that all our produc...That's valid. ALthough I think that all our product do offer the option to buy the whole product at one -- at least that's where we're headed. The reason the "try it" concept has become more prominent is that, in the "virtual store" environment, giving people the opportunity to try a product for less money before they commit to the whole thing seems to have more appeal than going for the whole thing. This is a dynamic we're measuring both through TV or the web.<BR/><BR/>It's interesting that you don't read about people having a problem with long term contracts with health clubs. They'll pull you in with low sign-up offers, as long as you commit to a year or so. And whether you show up or not, you pay. I feel good about our model by comparison, because whether you workout or not, you've got a great product in your hands so that when you do get your motivation, you still have what you paid for, or you could return/cancel anything that you were not satisfied with.<BR/><BR/>I'm not defending anything here though - just explaining the thought we put into things. I truly appreciate the feedback and ABSOLUTELY take it all into account as we design which offer set will be the prominent drive of our business model.Carl Daikelerhttps://www.blogger.com/profile/13860524425144044159noreply@blogger.comtag:blogger.com,1999:blog-12682594.post-1119653242795156372005-06-24T15:47:00.000-07:002005-06-24T15:47:00.000-07:00I think the biggest mistake you have made was to d...I think the biggest mistake you have made was to do away with the option to pay al at once. I will never order a BB product again under this scheme and I have all of them. Going after new customers is great, but I feel like you are abandoning the ones you already have. Why are you making it so hard for people? Why can't they just buy what they want to buy? PLEASE think about this. Just make it simple for loyal, exisiting customers to get new products from you. Don't make them jump through hoops. A lot of people are really upset about this.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-12682594.post-1119408429959348302005-06-21T19:47:00.000-07:002005-06-21T19:47:00.000-07:00This comment has been removed by a blog administrator.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-12682594.post-1117284191359102522005-05-28T05:43:00.000-07:002005-05-28T05:43:00.000-07:00Carl, Jon, team, It is about time!! Now make a scr...Carl, Jon, team, <BR/><BR/>It is about time!! Now make a script, have something available to your customer service when questions like the ones you has struggle answering come up. I am so glad you guys did that. I have heard so many comments in chat, and I tell them, send them to chat, there will be someone, like me, who lives in the boards, ready to help. You have provided us with the best tools and we just want to give back what you have given us. SUPPORT. WOOHOO and WTG to all of you. Keep it going cause while you are here, you will find me here also!<BR/>Bring it!Anonymousnoreply@blogger.com